The Draft Beer Shop Limited Warranty

The Draft Beer Shop offers 1-year warranty on all products and 5-year warranty on compressors!

Warranty Policy

The Draft Beer Shop warrants that its products will be free from defects in material and workmanship, assuming normal use, regular service, and preventative maintenance, for one (1) year from the date of sale. The warranty period for compressors is three (5) years from the date of sale.

If a product is determined defective by The Draft Beer Shop within ninety (90) days of the date of purchase or installation, The Draft Beer Shop, at its discretion, will either (a) repair, or authorize the repair of, the product, or (b) replace the product.

After ninety (90) days, and up to one (1) year from the date of sale, The Draft Beer Shop will either provide replacement parts, or repair the product at its service facility, subject to The Draft Beer Shop approval. The Purchaser will be responsible for shipping the product to The Draft Beer Shop for repair.
The Draft Beer Shop’s determination of defects is final.

Warranty on compressors is three (5) years from the date of sale and covers only the parts. Warranty is valid assuming the Product is used under normal conditions, with regular service, and preventative maintenance.

The Draft Beer Shop will be responsible for labor charges to repair or replace defective units only if the installation and warranty claim procedures have been followed, as specified in the warranty claim instructions enclosed below.

The Draft Beer Shop will only be responsible for labor charges as per the warranty repair guidelines enclosed below.

The Draft Beer Shop’s warranty only covers the product if it had operated under approved usage conditions outlined in the User or Operation Manual.

Installation Companies are responsible for inspecting units prior to installation. Any non-working components, or damages caused during shipping should be reported to The Draft Beer Shop immediately. A replacement unit will be shipped by The Draft Beer Shop. The installer is responsible for ensuring delivery of the defective part to The Draft Beer Shop Group for inspection.

The Draft Beer Shop is not responsible for units with physical abuse or water damage caused by neglect of the purchasing party.

The Draft Beer Shop keeps all key components and complete units in its warehouses for overnight courier delivery as a replacement for parts or units deemed defective. Defective parts or units must be sent to one of The Draft Beer Shop’s US warehouses for inspection.

All claims must be submitted directly to The Draft Beer Shop

E-mail: customerservice@thedraftbeershop.com
Phone: 1-800-430-9434

All repairs must first be authorized by The Draft Beer Shop. Under no circumstances will The Draft Beer Shop reimburse unauthorized repairs. Unauthorized repairs may void the warranty.